Shipping and Returns


Important information - We are experiencing a high volume of orders during this festive period, so please expect a potential increase in order processing time. We are a very small business and 'make to order' all of our jewellery with one silversmith on board. We would be extremely grateful if you can keep this in mind when corresponding with us regarding your order updates

Please also bare in mind that once your order has been shipped, it is beyond our control and therefore unless you have chosen the shipping option with a tracking service, we cannot tell you exactly when your parcel will arrive. We're always happy to answer any questions or deal with any concerns. 
Many thanks for your understanding 
xxx

 

It is important to understand that By Imogen Rose Jewellery is more often than not, made to order. This ensures that the customer receives the right sizes and the best quality. Please read our shipping options below...

Free Shipping 10-14 Working Days - Not Tracked 

Save more on your jewellery order by choosing free shipping at checkout. This option is available if you are happy to wait a little longer for your jewellery treasures to be made and sent. The turnaround time from your order date is 10-14 working days, but this may vary due to busy periods and our workload. 

Standard 1st Class Signed For- £2.95

Please allow 7-10 working days at most for your jewellery order to be made and personally packaged for posting. Our standard postage option requires a signature on delivery. The perfect option for a small reassurance and a quicker turnaround. No tracking.

Express Priority (Tracked) - £6.00

This option is to ensure that you order is made with first priority so that you will receive your order before an important deadline or if you would like to wait a shorter processing time. Orders are usually sent Next Day delivery once they are made. Tracking number provided on request.

Rest of World - £8.00

This is to cover international postage costs with Royal Mail and to provide you with a tracking number. Lower postage costs may be available to your destination so please feel free to get in touch for the best price. 

FREE DOMESTIC POSTAGE WHEN YOU SPEND £60 OR OVER.

 

RETURNS

By Imogen Rose will accept returns within 28 days of purchase if the item is received damaged or unsatisfactory. 

Due to most items being handmade to order, we do not accept returns on items that are the wrong size or are unwanted gifts. Will will however accept an exchange for another item of the same value. Please contact us to discuss a return or exchange - info@byimogenrose.co.uk